Welcome to the Internal Information System of Mapfre S.A. If you wish to report or communicate any information about possible irregularities or illegal acts committed within Mapfre S.A., please follow the instructions below. To report or communicate any information about possible irregularities or illegal acts committed within any other Mapfre Group companies, you must contact the Internal Information System of the corresponding Mapfre company. Communications relating to contractual or commercial matters, policy renewal or claim processing are not included in the scope of this Internal Information System. However, you can use the established channels for these purposes, which you will find in the Customer Service Department of the Mapfre Group company with which you have a policy.
To file a complaint, click next to go to the electronic form.
You may also submit the complaint through the following communication channels:
Via email: directorcorporativocumplimiento@mapfre.com
Click here to review the ADDITIONAL INFORMATION ON DATA PROTECTION
We would like to inform you that you have the right to report your communication to the external channel established by the Independent Whistleblower Protection Authority, available on its website (www.proteccioninformante.gob.es) and/or to any other competent institution, body, or authority.